Our goal is to give you the best possible
shopping experience. Our Customer Service group is on
hand to help.
We offer multiple ways to contact us:
Our Frequently Asked Questions and
Customer Service pages answer many questions.
You can send us an email and we will get a response back
to you within the same day, 7 days a week.
You can call us at 1-909-635-7700
Here are our Customer Service hours.
||9:00 am - 6:00 pm PST
||9:00 am - 6:00 pm PST
|Saturday - Sunday
Due to many factors, we cannot guarantee
that the colors displayed on the website will exactly
match the color of the doll. There are many variables
which can change the color you see as you view our site.
Computer monitors display up to millions of colors and
the human eye can only decipher a very small fraction of
those colors. And within that small fraction, we all see
them differently. In addition, people's monitor settings
may influence how colors are displayed.
Computer monitors have inherent
limitations, and electronically reproducing color on the
Internet is imprecise. Therefore, we cannot assure you
that what you see accurately portrays the color. We have
gone to great lengths to portray colors as accurately as
We maintain strict security over all of
our customer information and do not sell, share or trade
information with outside companies. We will keep all of
your information confidential and use it solely to
communicate better with you. Our Customer Service
extends beyond your initial purchase from us.
We accept Visa, MasterCard, American
Express and Discover. For your protection, we always
verify that your information is correct. All of our
credit card transactions are approved online at the time
of placing your order and are transacted by
However, you can always place an order by
From time to time, Cathay Doll Collection
offers promotional discounts and coupons through our own
websites or our partner websites. You can find these
coupons at many different coupon sites across the
Because many sites post our coupons
without consent, we cannot be responsible for erroneous
information or expired coupon codes.
All coupons will be honored at the sole
discretion of Cathay Doll Collection. Discounts are
strictly one per household, and we reserve the right to
end any discount at any time
Credit card fraud is virtually nonexistent
on the Internet because of encryption technology. Our
site uses a strict security provided by Authorize.net,
the industry leader. This means that any information you
send Cathaydoll.com is secure.
You can always order by telephone . Simply
call us at 1-909-635-7700 .
No matter how you place your order with us, we want you
to have an experience that is beyond your expectations.
This is wholesale website only, we do not
collect sales tax, but you need to provide us a sales
Cathay Doll is serious about providing
excellent customer service and fast delivery. We pride
ourselves in our ability to pick your order quickly and
ship it safely and efficiently. UPS is used for all
"lower-48" Continental US States. Alaska, Hawaii, APOs,
and International orders will only be serviced by USPS
and cost more.
All items have a fixed S+H price that
includes insurance, automated tracking, and delivery
notification. When multiple items are purchased from us,
automatic discounts are taken to reduce total S+H. In
some cases, larger dolls must be shipped in OVERSIZED
All shipments carry UPS insurance and are
fully insured up to the full purchase price. In case
your item is received damaged, please contact us and we
will immediately file a UPS claim for you. UPS is
excellent when processing claims settlements. USPS
claims can be filed at any Post Office.
If Item not as
If for any reason the product is not as
described, please return it to us and we will
immediately upon receipt refund you 100% of the product
price paid. Buyers are responsible for all shipping and
handling fees for sending the dolls back to us.
There are NO CREDIT CARD returns- only store
credits will be issued. If you want to RETURN anything,
all original packaging must be intact and you must
notify us to acquire a return authorization number prior
to sending the item back to us. All exchanges and
returns are subject to a restocking fee of 20% to cover
order fulfillment costs.
Questions? Call us at